Shipping policy

Shipping & Fulfillments Policy

1. Made-to-Order & Handcrafted Items

Many of our products are uniquely handcrafted and made to order. Because of the bespoke nature of these items, processing and production times vary depending on the specific item ordered.

• Standard Lead Times: Estimated processing and crafting times vary per item and are indicated on each product page or at checkout.

• Extended Lead Times: If production or processing for your specific order is expected to take more than 3 weeks (21 business days), our team will proactively reach out to communicate the updated estimated timeline via email.

2. Processing vs. Shipping Time

Please note that Processing/Production Time (the time required to make and package your item) is distinct from Shipping/Transit Time (the time the carrier takes to deliver the package once dispatched).

Estimated delivery dates provided at checkout or in order confirmation emails are estimates only and are not guaranteed delivery dates.

3. Delays & Unforeseen Circumstances

While we strive to meet all estimated fulfillment timelines, unexpected production or carrier delays may occasionally occur. We are not liable for shipping delays caused by carrier disruptions, customs holds, weather conditions, or inaccurate delivery addresses provided at checkout.

4. Order Modifications & Cancellations

Once an order for a handcrafted or made-to-order item has entered production, it cannot be canceled, modified, or refunded due to timeline constraints unless otherwise agreed upon in writing.

5. Tracking & Delivery

Once your order has been crafted and dispatched, you will receive a confirmation email containing carrier tracking information. Ownership of and risk of loss for items transfers to the buyer upon carrier pickup.

6. Contact Us

If you have questions about the estimated timeline for a specific product prior to placing your order, or regarding an existing order, please reach out to us with your order number at hello@goldnextdoor.com.