Return & Refund Policy

1. Return Window & Eligibility

We want you to love your purchase. If you are not entirely satisfied, eligible items may be returned within 14 calendar days from the date of delivery. To be eligible for a return:

  • Items must be unused, unworn, undamaged, and in their original condition.
  • Items must be returned in their original packaging, including all boxes, pouch bags, documentation, certificates, and tags attached.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable / Final Sale Items

The following items are strictly Final Sale and cannot be returned, exchanged, or refunded:

  • Made to order pieces
  • Customized, personalized, or custom-engraved pieces.
  • Re-sized or altered items.
  • Final Sale / Clearance items.
  • Gift cards.

3. Inspection & Final Approval

All returned items undergo a thorough quality inspection upon receipt. We reserve the right to deny a refund or issue partial store credit if:

  • The item displays signs of wear, alteration, or damage not caused during transit.
  • The item is returned missing original tags, packaging, or materials such as gems.

4. Return Shipping & Liability

  • Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Original shipping fees are non-refundable.
  • We strongly recommend using a trackable, insured shipping service requiring a signature upon delivery. We are not responsible for return packages that are lost, stolen, or damaged in transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, you must notify us at hello@goldnextdoor.com within 72 hours of delivery with your order number and clear photos of the item and packaging. Claims made after 72 hours of delivery may not be accepted.

6. Refund Processing

Once your return is received, inspected, and approved, your refund will be processed to your original payment method within 7-10 business days. Please note that your financial institution may take additional time to post the credit to your account.